Frequently Asked Questions (FAQ)

1. How long does it take to receive my order?

We process orders within 1-3 business days. Shipping times vary by location and shipping method but typically take 7-15 business days for standard shipping.

2. Do you ship internationally?

Yes, we ship worldwide. Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the recipient.

3. Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email. You can use it to track your package online.

4. What is your return policy?

You can request a return within 30 days of receiving your order. Items must be unused, unopened, and in their original packaging. Please contact support@velvetixbeauty.com to initiate a return.

5. How do I cancel or change my order?

Please contact us as soon as possible at support@velvetixbeauty.com. Orders can only be canceled or modified before they are shipped.

6. Are your products cruelty-free and vegan?

Yes, all Velvetix products are cruelty-free and made with vegan-friendly ingredients.

7. Can I use your products on sensitive skin?

Our formulas are designed to be gentle, but we recommend doing a patch test before full application, especially if you have sensitive skin.

8. What payment methods do you accept?

We accept major credit cards, PayPal, and other popular payment methods through secure third-party gateways.

9. How do I contact customer support?

You can reach us at support@velvetixbeauty.com. We aim to respond within 24-48 hours on business days.