Return Policy
Effective Date: July 1, 2025
At Velvetix, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
You may request a return within 30 days of receiving your order. To be eligible, items must be:
- Unused, unopened, and in the original packaging
- In the same condition as when you received them
Products that are used, damaged, or not in their original condition cannot be accepted.
How to Initiate a Return
To start a return, please contact our customer support at support@velvetixbeauty.com with your order number and reason for return. We will provide you with instructions and a return authorization.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure your return is received.
Refunds
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.
Exchanges
If you wish to exchange a product, please contact us at support@velvetixbeauty.com. Exchanges are subject to product availability.
Non-Returnable Items
Certain products may be non-returnable for hygiene or safety reasons (e.g., opened skincare, cosmetics). Please check product descriptions for details.
If you have any questions about returns or refunds, feel free to contact us at support@velvetixbeauty.com.